IMRF launched our new Employer Access system on March 4, 2024. Below are some frequently asked questions about our new system. Check back on this page regularly as we will update it with new questions and answers.

Wage Report Data Collection

Finding Information in Employer Access

Adding a Team Member in Employer Access

Frequently Asked Questions and Answers

Wage Report Data Collection

Q. Why am I receiving this error: “Member is not enrolled under Plan Listed. Review and correct”?

A. When completing your Wage Report data collection, if you receive this error and you have confirmed this member is enrolled, you will need to change this member’s Period Start Date in the data collection to match their enrollment date.

Q. Why is the data collection I submitted showing a status of “Verification Requested” and not completing?

A. This means the data collection was sent for IMRF review due to a warning being approved by the employer that needs secondary review from an IMRF staff member. If IMRF staff approves the data collection, this will show in your “Completed” data collections view. If staff rejects it, the data collection will show a Status of “Verification Rejected – Action definition.” The employer will need to reopen this data collection and make the necessary changes that were requested in the “Verification Result” section and resubmit the data collection.

Finding Information in Employer Access

Q. How do I find a specific IMRF member in Employer Access? 

A. Click on the person icon in the tool bar on the left side of the Employer Access home screen. In the menu that pops out, select Members. Enter the SSN, Member ID, or last name in the search line and click the search button.

Q. How can we determine our Employer Retirement Contribution rate in new Employer Access? 

A. Go to the Partner Information screen and choose the Contributions tab. Your Employer Retirement Contribution rate total can be calculated by taking the sum of the Employer Retirement Normal Contribution rate and the Employer Retirement Funding Adjustment Contribution rate. These two components make up your employer’s unique and total Employer Retirement Contribution Rate.

The Employer Retirement Contribution Rate is the amount calculated as the normal retirement cost for all IMRF employers. The Employer Retirement Funding Adjustment Contribution rate is the difference, unique to your employer’s funding, that will adjust your Employer Retirement Contribution rate to the amount required for your employer for the year.

Adding a Team Member in Employer Access

Q. What do you mean by “team member”? 

A. For new Employer Access, the phrase “team member” refers to a person in your organization who is responsible for completing IMRF tasks on behalf of your employer. These people were previously referred to as Web Assistants or Security Administrators.

Q: Why is the Save button not working when I am trying to add a team member to our new Employer Access account?

A: The Save button will appear to be grayed out and not working if you have skipped the step about granting Partner Access in the center of your screen. To resolve this, click the Add Partner button, then enter your IMRF Employer number in the pop-up window and hit the Search button. When your organization pops up in the list, click on it and then hit the Add Selected button. A white box will appear below the Partner Access bar in the center of the screen. Click the arrow for the drop-down menu in the middle of the white box, and choose the role (access) you want this team member to have in your new Employer Access account. See next question for what the roles mean.

Watch this video to walk through the full process to Add a team member:
Employer Access: Add Team Member on Vimeo

Q. What does the list of roles mean in the drop-down menu when I try to Add a team member? 

A. When IMRF sets up a new Authorized Agent, they will be given the role of Employer Admin, Primary Contact. ONLY the Authorized Agent who was set up by IMRF should be given the designation of Primary Contact (by checking the Primary contact box). This ensures that the AA receives all IMRF notifications.

Here are explanations of what all the roles in new Employer Access mean. The drop-down menu with these roles listed will be visible only to the Employer Admin:

• Employer Admin – this role will have access to all portal functions and is able to create new users.
• Employer All Access – this role will have access to all portal functions, however they cannot create new users.
• Employer Financial – this role has access to all financial functions, i.e. monthly Wage Report, Wage Adjustments, Accounts Payables and Receivables, all payment functions and history.
• Employer HR – this role has access to all member processes including enrollments, terminations, change of member information, death, and disability.
• Employer View Only – this role is able to view and read basic information only.