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Our Member Services Contact Center is currently experiencing a higher-than-normal volume of calls and emails. Due to the higher-than-normal volumes, you may experience extended call wait or email response times. We thank you for your patience and understanding. We want to assure you that we are working hard at getting to your calls and emails as quickly as possible. To alleviate any additional wait time you may experience, we encourage you to use one of our many self-service functions in your Member Access account to start the process of applying for benefits, changing your address, changing your direct deposit information, updating your tax withholding, or designating a new beneficiary. 


Call IMRF Member Services Member phone number: 1-800-ASK-IMRF (1-800-275-4673)
Mon-Fri, 7:30am-5:30pm CST
Send a Fax to IMRF 630-706-4289
Send a Secure Electronic Message Send a Secure Message
Send Mail to IMRF IMRF
2211 York Road Ste 500
Oak Brook IL 60523-2337
Visit IMRF

IMRF offices are closed to visitors during the pandemic

Main Office
2211 York Road Ste 400
Oak Brook IL 60523-2337
Mon-Fri, 8:30am-4:30pm CST

Springfield Regional Counseling Center
3000 Professional Drive Ste 101
Springfield IL 62703-5934
Mon-Fri, 8:30am-4:30pm CST

 

IMRF Workshops Find a Workshop
IMRF Employer Services

For assistance with employer account related information, Authorized Agents, Web Assistants, and Security Administrators may call the employer only phone number:
1-800-728-7971
Mon-Fri, 8:30am-4:30pm CST

Contact Your Employer Representative

Employment at IMRF Job Openings
Email Directory IMRF Email Directory
Follow IMRF on Social Media  Facebook IconLinkedIn LogoTwitter Icon
Freedom of Information Act Requests FOIA Request System
Email FOIA Officer
Report a Violation via Global Compliance Services

855-871-9132*
Web: IMRF.ethicspoint.com
Mobile: IMRF.navexone.com
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*This telephone number is not for customer service inquiries. For customer service inquiries during the coronavirus pandemic, email IMRF using this form: www.imrf.org/forms/contact-us-information-form.