Our Member Services Contact Center is currently experiencing a higher-than-normal volume of calls and emails. Due to the higher-than-normal volumes, you may experience extended call wait or email response times. We thank you for your patience and understanding. We want to assure you that we are working hard at getting to your calls and emails as quickly as possible. To alleviate any additional wait time you may experience, we encourage you to use one of our many self-service functions in your Member Access account to start the process of applying for benefits, changing your address, changing your direct deposit information, updating your tax withholding, or designating a new beneficiary.
| Call IMRF Member Services | Member phone number: 1-800-ASK-IMRF (1-800-275-4673) Mon-Fri, 7:30am-5:30pm CST |
|---|---|
| Send a Fax to IMRF | 630-706-4289 |
| Send a Secure Electronic Message |
Send a Secure Message |
| Send Mail to IMRF | IMRF 2211 York Road Ste 500 Oak Brook IL 60523-2337 |
| Visit IMRF |
Main Office Springfield Regional Counseling Center |
| IMRF Workshops | Find a Workshop |
| IMRF Employer Services |
For assistance with employer account related information, Authorized Agents, Web Assistants, and Security Administrators may call the employer only phone number: |
| Employment at IMRF | Job Openings |
| Email Directory | IMRF Email Directory |
| Follow IMRF on Social Media |    |
| Freedom of Information Act Requests | FOIA Request System Email FOIA Officer |
| Report a Violation via Global Compliance Services |
855-871-9132* |
Contact Center Improvements
We know you have encountered longer hold times, increased secure message response times and longer claims processing times than in the past. We apologize for the inconvenience and want you to know that we are taking steps to improve our service. Click here to learn more.
Callback Assist
Do you have a question but don't have time to wait on hold? Try Callback Assist! You are placed in a virtual queue that holds your place in line and a representative will call you back as soon as your turn comes up. Learn more about IMRF's Callback Assist feature here.