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Our Member Services Contact Center is currently experiencing a higher-than-normal volume of calls and emails. Due to the higher-than-normal volumes, you may experience extended call wait or email response times. We thank you for your patience and understanding. We want to assure you that we are working hard at getting to your calls and emails as quickly as possible. To alleviate any additional wait time you may experience, we encourage you to use one of our many self-service functions in your Member Access account to start the process of applying for benefits, changing your address, changing your direct deposit information, updating your tax withholding, or designating a new beneficiary. 

Call IMRF Member Services Member phone number: 1-800-ASK-IMRF (1-800-275-4673)
Mon-Fri, 7:30am-5:30pm CST
Send a Fax to IMRF 630-706-4289
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2211 York Road Ste 500
Oak Brook IL 60523-2337
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Main Office
2211 York Road Ste 400
Oak Brook IL 60523-2337
Mon-Fri, 8:30am-4:30pm CST

Springfield Regional Counseling Center
3000 Professional Drive Ste 101
Springfield IL 62703-5934
Mon-Fri, 8:30am-4:30pm CST

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IMRF Employer Services

For assistance with employer account related information, Authorized Agents, Web Assistants, and Security Administrators may call the employer only phone number:
Mon-Fri, 8:30am-4:30pm CST

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*This telephone number is not for customer service inquiries. For customer service inquiries, email IMRF using this form: