Contact Us

Our Member Services Contact Center is currently experiencing a higher-than-normal volume of calls and emails. Due to this increase, you may experience extended call wait or email response times.

IMRF has hired and is training additional staff for the Member Services Contact Center to be able to respond to all inquiries more quickly. However, it takes time to properly train staff to be able to answer the wide variety of questions our members have, but please know we are working as fast as possible on these training efforts.

To alleviate any additional wait time you may experience, we encourage you to use one of our many self-service functions in your Member Access account to start the process of applying for benefits, changing your address, changing your direct deposit information, updating your tax withholding, or designating a new beneficiary.

We are working hard at getting to your calls and emails as quickly as possible, while also increasing the number of people who are trained to help you. Thank you for your patience and understanding.

Call IMRF Member Services	Member phone number: 1-800-ASK-IMRF (1-800-275-4673) Mon-Fri, 7:30am-5:30pm CST
Send a Fax to IMRF	630-706-4289
Send a Secure Electronic Message	Send a Secure Message Please allow 10-15 business days for a response.
Send Mail to IMRF	IMRF 2211 York Road Ste 500 Oak Brook IL 60523-2337
Visit IMRF	Main Office 2211 York Road Ste 400 Oak Brook IL 60523-2337 Mon-Fri, 8:30am-4:30pm CST Springfield Regional Counseling Center 3000 Professional Drive Ste 101 Springfield IL 62703-5934 Mon-Fri, 8:30am-4:30pm CST
IMRF Workshops	Find a Workshop
IMRF Employer Services	For assistance with employer account related information, Authorized Agents, Web Assistants, and Security Administrators may call the employer only phone number: 1-800-728-7971 Mon-Fri, 8:30am-4:30pm CST Contact Your Employer Representative
Employment at IMRF	Job Openings
Email Directory	IMRF Email Directory
Follow IMRF on Social Media
Freedom of Information Act Requests	FOIA Request System
Report a Violation via Global Compliance Services	855-871-9132* Web: IMRF.ethicspoint.com Mobile: IMRF.navexone.com Enter Username: imrf Enter Password: pension *This telephone number is not for customer service inquiries. For customer service inquiries, email IMRF using this form: www.imrf.org/forms/contact-us-information-form.