IMRF is committed to providing our members and employers the highest retirement services.
The Best Way to Contact Us is through Member and Employer Access
The best way to contact us is by sending a secure message through Member Access or Employer Access. You can also fax us at 630-706-4289.
Submitting Documents
The best way to submit documents to IMRF is to send us a secure message through your Member Access account with electronic copies of your documents attached. You may also mail forms.
If necessary, you may drop off paperwork at our front desk or drop box.
Counseling Sessions
Starting Monday, April 4, Member Services will resume in-person counseling sessions in both the Oak Brook and Springfield offices.
Our Contact Center is Open
Our 1-800-ASK-IMRF member phone number is open. Hours of operations are Monday-Friday, from 7:30 AM until 5:30 PM. The best way to contact us is by sending a secure message through Member Access. You can also fax us at 630-706-4289.
Employers can contact us by sending a secure message through Employer Access, by calling the Employer-only phone: 1-800-728-7971, which is open Monday - Friday, from 8:00 AM until 4:30 PM or fax us at 630-706-4289.
IMRF Educational Programs
Our IMRF educational programs, such as our Pre-Retirement Workshops, Glass Half Full Workshops, and Authorized Agent Workshops, will continue to be facilitated by IMRF Field Representatives via Webinar.
Mail Processing
We are processing and responding to paper-based correspondence; however, we strongly recommend that you use your Member Access or Employer Access account to manage your IMRF benefits.
Through Member Access, you can:
- Apply for benefits, including retirement, disability, refunds, and reinstating past service credit.
- Update your contact and beneficiary information.
- Calculate pension estimates.
- View your service credit and contributions.
- View benefit payment information.
- Submit documents electronically.
- Send us a secure message. The Secure Message Center in Member Access is a safe way to communicate with us about your IMRF benefits.
Register for a Member Access Account
If you need to create a Member Access account, either click here to request that a new registration key be mailed to you, or call 1-800-ASK-IMRF (1-800-275-4673) to request your registration key and receive registration assistance.
To watch a video on how to create a Member Access account, click here.
We are in this Together
We appreciate your support and flexibility. IMRF is taking steps to make sure we give you the best service we can during this time. Thank you for your understanding.