Using and Submitting Forms to IMRF

The safest and most efficient way to get the forms you need and submit them to IMRF is through Member Access.

This is because Member Access is a secure website that has many safeguards to keep your information private. Forms created in Member Access contain a barcode to help IMRF process your request faster.

Additionally, the forms created in Member Access are up to date with space for all the legally required information to process claims. Older forms may not require the same information and using them will cause delays in processing claims or require you to resubmit the forms.

The only way to access current forms is through Member Access, your employer will not have an accurate form for you to use to submit to IMRF.

DO NOT use a form unless you created it in Member Access.

How to Create Your Member Access Account

Creating a Member Access account is easy.

• Visit member.imrf.org.
• If you have an email on file, click “Self-registration” and follow the prompts.
• If your email isn’t on file, call IMRF at 1-800-ASK-IMRF and choose option 4 (Member Access Help) to connect to someone who can add your email.

If you do not already have a Member Access account, you should create one today!

How to Find Forms

To find the form you need, log into your Member Access Account and click on the “Documents” Widget on the homepage. Then click on the “Other Documents” tab on the left-hand side of the screen. Scroll down to the “Produce a document” section. In the drop-down menu, select the form you wish to create, then click “Produce.”

Your new form will be created and be displayed in the section above “Produce a document.” You will also receive a text or email notifying you that the form is in your account.

Some Helpful Member Access Hints:

• NEVER copy or reuse a form from someone else or your employer. Each form should be created in your own Member Access account, so it includes the correct barcode. Using the wrong form will delay processing.
• IMRF recommends submitting your forms through Member Access. Forms received through Member Access are processed faster than mailed paper forms.
• Use forms created in Member Access to ensure you have the most current and accurate version. If the most current version of the form is not submitted, you will have to resubmit the form, which will cause delays in processing your request.
• Use your personal email to create your Member Access account, that way if you stop working for your current IMRF employer, you will have an easier time accessing your account.
• If you are having trouble registering for Member Access, it might be because you do not have an email on file. Call IMRF at 1-800-ASK-IMRF to talk to a representative who can assist.
• Visit the Member Access Learning Center to learn how to create forms and so much more!