Member Access in Major Transition

On March 4, IMRF’s new Member Access system replaced the previous system. Replacing Member Access was one part of a necessary project to replace the technologies IMRF uses to administer our benefits. This project included replacing the pension administration system used by IMRF staff to process IMRF benefits, Employer Access (the website for IMRF employers), and the Member Access website you use.

Please watch this project status update video from IMRF Executive Director Brian Collins.

Creating a New Member Access Account

All IMRF Members need to register for an account in the new Member Access system, even if you had an account in the previous system. Both your User ID and your password will be different in the new system than they were in the previous system.

If you have an email address on file with IMRF, you will be able to self-register and begin using the new system right away. Here are the instructions for self-registering for the new Member Access system.

If you do not have an email address on file with IMRF, and you have a critical need for immediate service from IMRF, you will need to call us to start the process of creating your new online Member Access account.

Additional Resources

To assist you in the transition to the new system, we’ve developed some additional resources:

• Member Access Learning Center
• New Member Access Frequently Asked Questions (FAQs)

Contacting IMRF

Although we have successfully switched over to our new system, we continue to experience longer hold, response, and processing times than we would like. We are working to bring these times back down. Here are the best ways to contact IMRF:

• If you have successfully created your new account and are having difficulty processing a transaction, send us a secure message through Member Access. (Please allow up to 10 business days for a response from us.)
• If you are having difficulty creating your new account, go to our “Contact Us Selection Form” page, select the “Visitor to imrf.org” description, and make sure to choose “Website” for your Message Topic.

We appreciate your patience as we continue to adapt to our new technologies, and we are working hard to get back to the level of customer service that you expect.