Member Access in Major Transition

On March 4, IMRF’s new Member Access system replaced the previous system. This is a major change, which will likely cause temporary processing delays as we transition to the new system.

Please watch this project status update video from IMRF Executive Director Brian Collins.

Creating a New Member Access Account

For those who have an email address on file with IMRF, you will be able to self-register and begin using the new system right away. Here are the instructions for self-registering for the new Member Access system. A new Member Access Learning Center has been created containing lots of how-to information and answers to your questions about new Member Access.

For those who do not have an email address on file with IMRF, and you have a critical need for immediate service from IMRF, you will need to call us to start the process of creating your new online Member Access account.

Benefit Processing Time

After IMRF has received all the information we need for your benefit claim, it will take approximately eight weeks to process your benefit. This includes retirements, death benefits, member contribution refunds, disability benefits, and Voluntary Additional Contributions refunds.

Contacting IMRF

If you have self-registered for the new Member Access system, Secure Message is the best way to contact IMRF. To send a Secure Message in the new Member Access system, login to new Member Access and click on Secure Message in the upper right corner of the home screen.

If you do not have a new Member Access account, you can still find answers to many questions on our public website under the Members tab or Retirees tab toward the top of the homepage.