Board Meeting Highlights

Board Room
September 4, 2020

IMRF ranks near top amongst North American public pensions in cost-effective customer service, report concludes

IMRF continues to be one of the leading public pensions in North America in terms of cost-effective customer service, according to a new report.

Kam Mangat, a Vice President with CEM Benchmarking Inc., told the IMRF Board of Trustees that in 2019 IMRF had either a perfect score or scored above peer median across all measured activities. The CEM annual study compares public pensions’ customer-service levels and total spending. The study includes some of the largest public pensions in North America. The CEM report showed IMRF’s:

"You are among the highest service scores in CEM's universe of U.S. and Canadian Systems compared to peer pension funds.” Mangat said. “You are in the top decile of the CEM universe."

The study helps us identify customer service activities offering improvement possibilities. This is consistent with our ongoing Journey of Excellence initiatives, and with our approach to continuous process improvement. In 2019, IMRF became the first public pension fund in the nation to receive the Malcolm Baldrige National Quality Award.

Board approves report to Governor on IMRF’s Illinois-based investments

The Board approved the submission of an annual report to Gov. J.B. Pritzker and the General Assembly that details IMRF investments made in Illinois.

Highlights from the report include:

Resolutions passed by Board

The Board passed the following resolutions:

Staff provides update on implementing 2020-2022 Strategic Plan objectives

IMRF Executive Director Brian Collins updated the Board on activities undertaken during the second quarter in support of the 2020-2022 Strategic Plan. Key successes within each of the Strategic Plan’s Key Result Areas (KRAs) included:

Financial Health

Customer Engagement

Workforce Engagement

Operational Excellence

Next Board meeting

The next meeting of the full IMRF Board of Trustees will be November 13.