Member Access in Major Transition

On March 4, IMRF’s new Member Access system replaced the previous system. This is a major change, which will likely cause temporary processing delays as we transition to the new system.

Update and Next Steps

We are almost at the end of the first month with our new system! We want to thank you for your continued patience as we all continue to navigate through this transition period.

We appreciate your feedback

We also want to thank you for your feedback on our new Member Access. While many members have had a successful experience getting into and using the new system, others have encountered some challenges.

With a system rollout of this size, it is expected that issues will be identified after the rollout. We are tracking all of your feedback, and are hard at work implementing fixes and improvements to address the issues that some of you have experienced.

Unless your business need is critical, please consider waiting until after mid-April to contact us or to sign back in to Member Access to check on issues you have noticed.

There are two reasons we recommend you wait:

• It takes us some time to implement system updates
• We anticipate our call volume to be lower

Forgot your new User ID?

Your User ID is not going to be the same as it was if you had an account in our previous Member Access. You will receive information in your registration confirmation email regarding your User ID. If you forget your User ID at any time after you create your new Member Access account, click here.

After you authenticate your identity, the system will provide you your User ID.

Other Issues Specific to Member Access

If you do need to contact us sooner about a specific Member Access issue, please use the recommended contact method below:

• If you have successfully created your new account and are having difficulty processing a transaction, send us a secure message through Member Access.
• If you are having difficulty creating your new account, go to our “Contact Us Selection Form” page, select the “Visitor to imrf.org” description, and make sure to choose “Website” for your Message Topic.

Processing Delays During the Transition

If you are applying for retirement benefits, disability benefits, or a refund of your contributions, processing could take up to 8 weeks during this transition period. We apologize for the inconvenience.

Creating a New Member Access Account

For those who have an email address on file with IMRF, you will be able to self-register and begin using the new system right away. Here are the instructions for self-registering for the new Member Access system. A new Member Access Learning Center has been created containing lots of how-to information and answers to your questions about new Member Access.

For those who do not have an email address on file with IMRF, and you have a critical need for immediate service from IMRF, you will need to call us to start the process of creating your new online Member Access account.

Contacting IMRF

If you have self-registered for the new Member Access system, Secure Message is the best way to contact IMRF. To send a Secure Message in the new Member Access system, login to new Member Access and click on Secure Message in the upper right corner of the home screen.

If you do not have a new Member Access account, you can still find answers to many questions on our public website under the Members tab or Retirees tab toward the top of the homepage.