IMRF Service Representatives are also available to assist you and your IMRF members over the telephone with questions regarding benefits, wage reporting, etc. You can contact an IMRF Service Representative Monday through Friday from 7:30 a.m. to 5:30 p.m. at 1-800-ASK-IMRF (1-800-275-4673).
An additional task is to work one-on-one with IMRF members who visit our offices. A member may be approaching retirement, or a beneficiary may need help completing a death claim. An IMRF Member Service Representative can ”walk” the member or beneficiary through the sometimes confusing claims process and help ensure a claim is paid promptly.
Members are required to schedule an appointment if they wish to meet with a Member Services Representative, whether the meeting is for a counseling session, a request for information, assistance completing forms, etc.
To schedule an appointment, the member would call 1-800-ASK-IMRF (1-800-275-4673). By scheduling an appointment, the Member Services Representative will be able to provide better service to our walk-in customers, as we will be prepared for the visit.
Members who visit our offices without an appointment will meet with a Member Services Representative only when one becomes available.
Member Service Representatives serve IMRF employers on the Employer-only phone at 1-800-728-7971 .