Contacting IMRF

Reaching us by phone

Would you like to talk to us? You can call an IMRF Service Representative and get answers to your questions regarding IMRF benefits and submit requests for pension estimates.

Contacting Member Services:

1-800-ASK-IMRF (1-800-275-4673)
FAX: 630-368-5397

Mailing address:
2211 York Road
Suite 500
Oak Brook, IL 60523-2337

Best times to call

IMRF Member Service Representatives are available at our toll-free number, 1-800-ASK-IMRF (1-800-275-4673), Monday through Friday, 7:30 a.m. to 5:30 p.m. You will receive the best response time if you call Tuesdays through Fridays from 7:30 a.m. to 10:30 a.m. and from 3:30 p.m. to 5:30 p.m.

Emailing us

You may also send an email message, although not all questions lend themselves to being answered by email. Keep in mind, email is not a secure form of communication. As a result, IMRF cannot send any specific account information to you by email. We recommend that you read more about email before sending any question specific to your IMRF account. Or, you can go directly to our email form.

We will acknowledge receipt of any email message you send us within 48 hours. Getting the exact answer to your question may require research by our Member Services Unit and take longer than 48 hours. However, we will respond to your inquiry as soon as we read it.

Contact your Field Representative

Your Field Representative is also available to you to answer any questions you may have. Field Representatives are assigned using the county you work in. Search for your Field Representative now.