Frequently Asked Questions about the Pay Online EFT system

Use the menu below to select a question and view the associated answer text.

• What is the web-based payment system?
• Who can use the system?
• How does the system work?
• What are the benefits of using this system?
• What types of payments can be made through the web-based payment system?
• What are the minimum software and browser requirements to make payments online?
• What information do I need to use this system to make a payment?
• When can I access the Internet to make a payment?
• How can I be sure my payment information is secure when it is transmitted across the Internet?
• Does the system place cookies on my computer?
• How do I make a payment?
• How do I inquire about a payment?
• What is an Employer EFT Number?
• I lost my acknowledgement number for my payment. Is there a way to get it without calling IMRF?
• How do I view my payment to confirm it was received?
• Will I be able to print my payment history?
• Is the payment history real time?
• If I discover I made a mistake, can I cancel my payment?
• If I have problems using this system, how can I get help?
• I do not have access to the Internet this month. Can I use the govOne Solutions pay-by-phone?

What is the web-based payment system? (back to top)

This system is a fully integrated, electronic payment solution that enables employers to make payments via the Internet. With this system, you can:

• Pay required IMRF contributions.
• Eliminate check writing.
• Eliminate the risk of lost paperwork.
• Get immediate confirmation for payments.
• Ensure security with the assigned EFT number and PIN (personal identification number).

With this web-based payment system you can take advantage of a fast, safe and convenient way to make IMRF contributions. All you need is to be enrolled in the IMRF EFT program, a connection to the Internet and then you can make payments from your bank account accurately and on time.

Who can use the system? (back to top)

This system is available to employers who have completed IMRF Form 3.00, "IMRF Electronic Funds Transfer Enrollment," and have received an Employer EFT number and PIN (personal identification number) from govOne Solutions.

How does the system work? (back to top)

This system uses a financial transaction processing network called the Automated Clearing House (ACH) to remit payments due. Instructions from employers to the system are transmitted to financial institutions participating in the ACH to move funds from the employer's financial institution into IMRF's account.

What are the benefits of using this system? (back to top)

This web-based payment system offers you many benefits over traditional paper-based systems:

• Fast...you can make a payment in a few minutes.
• Accurate...because there are verification steps along the way, you are able to check and review your information before it is sent.
• Convenient...the system is available to you via the Internet-22 hours a day (with a nightly maintenance window), 7 days a week.
• Easy to Use...it's a step-by-step process that tells you what information you need to successfully complete your payment.
• Maintain the confidentiality of your information...the system transmits payment information via secure connections.
• Eliminates check writing.

What types of payments can be made through the web-based payment system? (back to top)

You can make all types of IMRF payments through this system.

• Wage Reports (Regular Contribution, SLEP, ECO I, ECO II, Minimum Contribution).
• Advice Payment.
• Tax-deferred Payroll Deduction (TPDP).
• Employer ERI Cost.
• Member ERI Cost.
• After Tax Payment for Member Past Service.
• Additional Funding of Your Pension Obligation.

What are the minimum software and browser requirements to make payments online? (back to top)

You will need a computer with Internet access and either Internet Explorer 5.0 or Netscape 6.1 or higher. You will also need the assigned EFT number and the PIN (personal identification number) to use the site. A screen resolution of 1024x768 is recommended.

What information do I need to use this system to make a payment? (back to top)

In addition to the assigned EFT number and the PIN (personal identification number), you will need the following basic information:

• Payment Type
• Period Ending Date for wage reports and TPDP
• Amount of Payment
• Payment Due Date

When can I access the Internet to make a payment? (back to top)

The system is available to you via the Internet - 22 hours a day (with a nightly maintenance window), 7 days a week.

How can I be sure my payment information is secure when it is transmitted across the Internet? (back to top)

This system utilizes the most advanced security available to ensure the privacy of your payment information. All transactions are conducted over a Secure Sockets Layer (SSL) connection secured with 128-bit encryption. SSL is a communications protocol for transmitting private information over the Internet.

Does the system place cookies on my computer? (back to top)

The system does not use cookies. In order to ensure the privacy of your payment information, you will be required to enter the EFT number and the PIN (Personal Identification Number) every time you use the site.

How do I make a payment? (back to top)

In 5 easy steps!

1. On the Log On screen, enter the assigned EFT number and the PIN (Personal Identification Number) and press Log On.
2. The Option screen will be displayed. Select the desired Payment Type.
3. The Make Payment screen will be displayed.
   Enter the appropriate values in the displayed fields. Press Continue.
4. The Confirm Payment informational screen will be displayed. Review the information to ensure accuracy. If it is correct, press Submit Payment. If incorrect, press the Edit Payment button to make changes.
5. The Payment Acknowledgement screen will be displayed. Your Payment Acknowledgement Number will be listed. Print this page as a receipt for your payment. If you wish to make another payment, select the New Payment button. Otherwise, log off the system.

Your payment is complete!

How do I inquire about a payment? (back to top)

1. Enter the EFT number and the PIN (Personal Identification Number) and press the Payment Inquiry navigation menu option.
2. Your payment history will be displayed for the last 100 transactions or 360 days, whichever occurs first.

What is a Employer EFT Number? (back to top)

The EFT number is assigned to uniquely identify an employer. You use this number for web-based payment and for govOne Solutions pay-by-phone.

I lost my acknowledgement number for my payment. Is there a way to get it without calling IMRF? (back to top)

Yes. Select the Payment Inquiry option from the main navigation menu. The Reference Number for each payment will be displayed on the left side of the screen.

How do I view my payment to confirm it was received? (back to top)

1. Enter the EFT number and the PIN (Personal Identification Number) and press the Payment Inquiry navigation menu option.
2. Your payment history will be displayed for the last 100 transactions or 360 days, whichever occurs first.

Will I be able to print my payment history? (back to top)

Yes. When you are on the Payment Inquiry screen, simply select Print from the File menu of your browser or click the printer icon on the browser toolbar.

Is the payment history real time? (back to top)

The payment history records are saved after you first view your payment history. If you enter payments after viewing the history, you will need to click the Refresh button on the Payment Inquiry screen to refresh the displayed payment record. If you enter new payments and have not yet viewed the history in your current session, the payment history will display your newest payments. The payment history is saved so that subsequent uses of the inquiry tool within a session will be faster.

If the payment is for a future settlement date, you may be able to cancel it by selecting the Cancel a Payment screen and following the instructions on the screen.

If I have problems using this system, how can I get help? (back to top)

If you are having problems with the govOne Solutions web site, call govOne Solutions at 1-800-662-6311. If you have a question about wage reporting, employer payments, or any other IMRF related question, call IMRF at 1-800-ASK-IMRF (1-800-275-4673).

I do not have access to the Internet this month. Can I use the govOne Solutions pay-by-phone? (back to top)

Yes, the EFT number and the PIN (personal identification number) can be used with the govOne Solutions pay-by-phone system. Call 1-877-610-3706 and follow the directions.